Built-in protection, simple habits
We build safety into the product, and a few simple habits keep you protected.
The golden rule
Never send money before you have seen the property in person or on a live video call, and met the landlord. Legitimate landlords will never rush or pressure you to pay.Trust & safety
Four safeguards that keep rental scams out.
Verified landlords, in-app messaging, no deposits and reviews on both sides.
Pick a safeguard to see it in action
Every landlord confirms their email and is checked by phone or by our team before a listing can go live. The status shows on every listing.
Message the landlord in-app and ask anything. A request is an expression of interest - never a binding lease, never a payment.
Ontario allows last month's rent and a key deposit at cost - nothing else. Security, damage and cleaning deposits are blocked outright.
Renters review landlords and landlords review renters once a stay ends, so every profile carries its full record.
1 / 4: Landlords are verified
Also protecting you
Staying safe
Do
- View the property in person, or over a live video call, before paying anything.
- Send booking requests and availability questions through FellowFlats, so there's a record.
- Look for the verified badge, and verify your own account so landlords can trust you back.
- Trust your instincts and report anything that feels off.
Avoid
- Send a deposit or rent before you have seen the place and met the landlord.
- Pay by gift card, wire transfer, or crypto. These are classic scam methods.
- Move off-platform to unverified messaging apps or social media before you've confirmed the details.
- Share banking details, SIN, or ID copies with anyone who contacts you off-platform.
See something suspicious?
Use the report button on any listing or profile, or reach our trust team directly.
More questions? Visit the Help Center or read our Terms and Privacy Policy.