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Terms of Service - FellowFlats

Last updated: 23 June 2026 Effective date: [LAUNCH DATE]

⚠️ Important - read before publishing. This is a starting-point template, not legal advice. It is written to position FellowFlats as a neutral listings intermediary and to disclaim liability as far as Canadian law reasonably allows - but note that consumer-protection law in several provinces limits how far liability can be excluded, and courts will not enforce disclaimers that are unconscionable or that conflict with mandatory statutory rights. Treat "we are not responsible for anything" as a goal that the law only partly permits. Have a Canadian lawyer review this - particularly the liability, indemnity, and gender/anti-discrimination sections - before launch.

1. Agreement to terms

These Terms of Service ("Terms") form a binding agreement between you and [LEGAL ENTITY NAME] ("FellowFlats," "we," "us"). By creating an account or using the website at [fellowflats domain] (the "Platform"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years old and able to form a binding contract to use FellowFlats.

2. What FellowFlats is - and what it is not

FellowFlats is a neutral online platform that lets landlords and property owners post listings and lets tenants/students post profiles and send booking requests. We are an intermediary and venue only.

We are not:

We do not verify, guarantee, or endorse any listing, user, property, photo, price, availability, description, profile, or statement on the Platform, except where a specific verification badge is expressly shown (and even then, verification is a limited check, not a guarantee). Any contract or arrangement is solely between the users involved.

3. Free service (Phase 1)

The Platform is currently free for both landlords and tenants to list, search, and communicate. We may introduce paid features in the future with notice. We may change, suspend, or discontinue any part of the Platform at any time without liability.

4. User accounts and responsibilities

You agree to:

You are solely responsible for your interactions, communications, listings, profiles, agreements, payments, and dealings with other users.

5. Listings, conduct, and prohibited activity

You must not:

Anti-discrimination. Shared-accommodation listings may use lawful roommate preferences (such as gender, where permitted for shared living spaces under applicable human-rights exemptions). You may not discriminate on prohibited grounds (such as race, religion, ethnic origin, disability, family status, sexual orientation, or others protected by law). You are responsible for ensuring your listing and selection practices comply with the human-rights and tenancy laws that apply to you. FellowFlats provides preference fields as a convenience and does not warrant their legality for your situation.

We may remove content, suspend, or terminate accounts at our discretion, without notice, for any violation or suspected violation.

6. Bookings

A "booking request" on the Platform is an expression of interest only. Approval of a request by a landlord does not create a tenancy, reserve a property in law, or bind either party - it simply updates availability on the Platform. All actual rental terms, agreements, payments, deposits, and obligations are arranged directly between users, off-platform, at their own risk. FellowFlats is not responsible for any booking, cancellation, no-show, or dispute.

7. No verification / your own due diligence

You are solely responsible for verifying the identity, trustworthiness, and legitimacy of any user, listing, or property before entering into any arrangement, paying any money, sharing personal information, or moving in. We strongly recommend you never send money before viewing a property in person, meet in safe settings, and use written agreements. FellowFlats does not perform background checks on users unless explicitly stated.

8. Disclaimers (no warranties)

THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, express or implied, to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that listings or users are accurate, lawful, safe, or available.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

Some provinces do not allow certain exclusions or limitations of liability; in those cases, the above applies to the maximum extent permitted, and nothing in these Terms limits liability that cannot be limited by law (such as for fraud or personal injury caused by our negligence).

10. Indemnification

You agree to indemnify and hold harmless FellowFlats and its officers, directors, and employees from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your use of the Platform; your content, listings, or profiles; your dealings with other users; or your breach of these Terms or of any law.

11. Third-party services

The Platform relies on and may link to third-party services (e.g. maps, sign-in providers). We are not responsible for third-party services or websites and their terms apply to your use of them.

12. Intellectual property

FellowFlats and its content (excluding user content) are owned by us and protected by law. You retain ownership of content you submit, but grant us a worldwide, non-exclusive, royalty-free licence to host, display, and use it to operate and promote the Platform.

13. Termination

You may stop using the Platform and delete your account at any time. We may suspend or terminate your access at any time, with or without cause or notice. Sections that by their nature should survive (disclaimers, liability limits, indemnity, governing law) survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the Province of [PROVINCE] and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in [CITY, PROVINCE], except where applicable consumer-protection law gives you the right to bring proceedings in your own province.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted with an updated date and, where required, communicated to you. Continued use after changes means you accept them.

16. Contact

Questions about these Terms? Contact [LEGAL ENTITY NAME] at [support@fellowflats.com].